At New Image Wellness Co., we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and manage your information in connection with our health coaching, fitness programs, wellness services, and related online resources. This Policy complies with UK, Australian, Canadian (PIPEDA), US, and EU data protection laws.

Information We Collect

We may collect personal information when you interact with us through our website, coaching programs, booking forms, purchase pages, or communication channels. This information may include:

• Your name, email address, phone number, and contact details

• Information you provide when inquiring about or signing up for coaching or fitness services

• Basic health or wellness information you choose to share (e.g., fitness goals, preferences, lifestyle information)

• Account information, payment confirmation data (processed securely by third-party processors), and service history

• Automatically collected information such as IP address, browser type, device information, and website usage data

We do not collect, store, or require medical records or sensitive health data. Any health information you choose to share is voluntary and used only to tailor your coaching experience.

How We Use Personal Information

We use the information we collect to:

• Provide our health coaching, fitness programs, and wellness services

• Communicate with you about your account, sessions, program updates, or service-related notifications

• Tailor our coaching recommendations to your goals and preferences

• Improve our website, services, and client experience

• Send newsletters, promotions, or wellness resources (only with your consent where required)

• Respond to inquiries and provide customer support

Your information will never be sold or shared with third parties for their marketing purposes.

Data Management and Your Choices

You have the right to manage your personal information and communication preferences.

You may at any time:

• Update your personal information

• Request access to the information we hold about you

• Request correction or deletion of your information (subject to legal and service obligations)

• Unsubscribe from marketing communications

• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at info@newimagewellnessco.com.

Data Security

We use appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These may include encryption, secure storage, limited access controls, and secure communication methods.

While no system is completely secure, we maintain industry-standard practices to safeguard your information.

Legal Basis for Processing

We process your personal information only when permitted by applicable law. This may include:

• Your consent (for marketing, optional wellness information you provide, or cookies)

• The performance of a contract or service agreement

• Compliance with legal obligations

• Our legitimate interest in improving services and supporting clients

International Transfers

Your personal information may be transferred or stored outside of your country or region, including in jurisdictions with different data protection laws. When this occurs, we ensure that appropriate safeguards—such as contractual protections or recognized transfer mechanisms—are in place to protect your information.

Retention Period

We retain your personal information only for as long as necessary to:

• Deliver the health coaching or fitness services you requested

• Maintain accurate business and service records

• Comply with legal, tax, or regulatory requirements

After these periods, information is securely deleted or anonymized.

Your Rights

Depending on your location, you may have additional rights, such as:

• The right to access, correct, or delete your personal information

• The right to restrict or object to certain processing activities

• The right to request a copy of your information in a portable format

• The right to opt out of marketing or analytics tracking

• The right to lodge a complaint with your local data protection authority

We support all rights provided under applicable UK, EU, Australian, US, and Canadian laws.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: info@newimagewellnessco.com

We will respond as promptly as possible.

Consent and Policy Updates

By using our services or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

We may update this Policy periodically to reflect changes in our services or legal requirements. Please review it occasionally for updates. The most recent version will always be posted on this page.. Last updated [July 2025].